Online store scalpest.ee (hereinafter referred to as the Online Store) is owned by 3Krip OÜ (registration code 16254228),
Located at Tormi 9/1-3, Kiili, 75401.
1. Validity of the sales contract, product and price information
1.1. The Terms of Sale apply to the purchase of goods (products) from the Online Store.
1.2. The prices of products sold in the online store are indicated next to the products (prices include VAT). A fee is added to the price.
for the delivery of the goods.
1.2.1 Product prices and availability are subject to change without notice.
1.3. The delivery fee depends on the buyer's location and the delivery method.
1.4. The delivery fee will be displayed to the buyer when placing the order.
1.5. Information about the product is provided in the Online Store directly next to the product.
1.5.1. Product images are for illustrative purposes only.
1.5.2. Product information is checked and improved regularly. The data may have been updated since the Buyer's last visit.
2. Placing an order
2.1. To order goods, you must add the desired products to the shopping cart. To place an order, you must fill in
required data fields and select the appropriate delivery method for the products. Then the
The amount of the fee will appear on the screen, which can be paid via a bank link or other payment solution.
2.2 The Agreement shall enter into force upon receipt of the amount due to be paid into the Online Store's bank account.
2.3. If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason,
The buyer will be notified of this as soon as possible and the money paid (including the price of the goods) will be refunded.
delivery costs) usually within 1-2 business days. Depending on the payment method, receipt may
may take up to 7 business days.
3. Delivery
3.1. Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden. Also other European countries that appear when filling in the delivery address.
3.2. The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed next to the shipping method.
3.3. Shipments within Estonia generally arrive at the destination specified by the buyer within 3-7 working days from
entry into force of the sales contract.
3.4. In exceptional cases, the goods may be delivered within 30 calendar days.
3.5. If the Online Store has informed the Buyer about delivery problems on the website or in the order confirmation and 30
If the deadline exceeds one calendar day, the deadline published by the Online Store will apply.
3.6. In cold weather, choose a suitable delivery method (Smartposti machine). Other parcel machines are located outdoors. And certain products (electronics, cosmetics, etc.) may be damaged by freezing.
4. Right of withdrawal
4.1. After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
4.2. The following are not eligible for return:
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Products that, due to their nature, cannot be returned and that are delivered in sealed packaging but whose packaging has been opened;
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Products that would not be eligible for return after opening the package for health protection or hygiene reasons
- Products for which it is not possible to detect that the packaging has not been opened or that the goods have not been used (e.g. the product does not have foil/film around the cap)
4.3. The right of withdrawal does not apply if the buyer is a legal entity.
4.4. To exercise the 14-day right of return, the ordered goods may not be used in any way other than necessary.
to verify the nature, characteristics and functioning of the goods in a manner that is permitted for the goods
for testing in a physical store.
4.5. If the goods have been used for a purpose other than that required by the nature, characteristics and functioning of the goods
for verification or it shows signs of use or wear, the Online Store has the right to lower the
refundable fee according to the decrease in value of the goods.
4.6. To return the goods, proof of purchase must be provided. withdrawal statement, which takes the form from here:
withdrawal form and send it to the e-mail address within 14 days of receiving the goods
receipt.
4.7. The costs of returning the goods shall be borne by the buyer, unless the reason for the return is
in the event that the item to be returned does not correspond to what was ordered (e.g. the item is incorrect or defective).
4.8. The buyer must return the goods within 14 days of submitting the application or provide proof that
he has handed over the goods to the carrier within the aforementioned period.
4.9. The online store will return the returned goods to the buyer immediately upon receipt, but no later than 14
days from the date of receipt of the withdrawal application, all goods received from the buyer under the contract
fees.
4.10. The online store may refuse to make refunds until the item that is the subject of the contract has been returned.
received or until the buyer has provided evidence that they have returned the item, whichever occurs first.
earlier.
4.11. If the buyer has expressly chosen the cheapest standard item offered by the Online Store
a different delivery method than the delivery method, the Online Store is not required to refund the cost to the consumer,
which exceeds the cost associated with the usual method of delivery.
4.12. The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods
The online store has mistakenly listed the item at a significantly lower market price.
5. Right to file a claim
5.1. The online store is liable for any non-compliance or defect of the goods sold to the buyer with the terms of the contract,
which already existed at the time of delivery of the goods and which becomes apparent within two years from the date of delivery of the goods
from the transfer to the buyer. Within the first year from the transfer of the item to the buyer, it is assumed that
the defect already existed at the time of the transfer of the item. The rebuttal of the corresponding presumption is the Webshop
obligation.
5.2. The buyer has the right to contact the online store within two months of discovering a defect by sending an e-mail
email to info@scalpestonia.ee.
5.3. The online store is not responsible for defects that have arisen after the delivery of the goods due to the actions of the consumer or
due to negligence (incorrect use, accident, etc.) or if it is a matter of normal course of business
normal wear and tear due to use.
5.3.2. The online store is not liable for any damage or delay in the delivery of the Product if the damage or delay in the delivery of the Product is due to circumstances that could not be influenced or foreseen.
5.4. If the goods purchased from the Online Store have defects for which the Online Store is responsible, it will be repaired or replaced.
The online store returns defective goods. If the goods cannot be repaired or replaced,
The online store pays the buyer all fees associated with the sales contract.
5.5. The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing.
in shape within 15 days.
5.6. Use and responsibility of sharp products
Razor blades and other sharp products provided by the Seller are intended for use in accordance with their intended purpose. The Buyer is responsible for the safe use, storage and handling of the products.
By placing an order, the buyer confirms that he has familiarized himself with the characteristics of the products and the risks associated with their use. The seller is not liable for any injuries or damages resulting from incorrect, negligent or unintended use of the products.
The buyer undertakes to keep sharp products out of the reach of children and to ensure their safe use and disposal.
6. Dispute resolution
6.1. If the buyer has any complaints regarding the Online Store, they must be sent by e-mail to info@scalpestonia.ee
6.2. If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact
To the Consumer Disputes Commission. You can view the procedural terms and submit an application. here.
The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store.
disputes arising from the Buyer's complaint. The review of the Buyer's complaint by the Commission is free of charge.
The buyer may contact the European Union consumer dispute resolution platform half.